Customs & Import Duties

At Petopia Dreams we ship worldwide from multiple global fulfillment centers to get your pet’s goodies to you as fast as possible.

Do I pay customs or import duties?

For the vast majority of orders shipped to the United States, United Kingdom, European Union, Canada and Australia, your package arrives with no additional duties or taxes to pay.

In rare cases, your local customs authority may apply an import duty or tax based on your country’s rules and the value of your order. Any such charges are determined by your government, are the responsibility of the customer, and are not included in the price you paid at checkout.

How we help

• We declare all parcels accurately and lawfully.
• We choose shipping routes and warehouses that minimize cross-border fees where possible.
• If your order is unexpectedly held by customs, contact us and we will help resolve it.

Questions about a specific destination? Reach out via our Contact page before ordering and we will advise.