Returns & Refund Policy
Returns & Refund Policy
We want you and your pet to be 100% happy with every purchase. If something isn't right, we'll make it right — quickly and without hassle.
30-Day Satisfaction Guarantee
Request a return or exchange within 30 days of receiving your order.
Defective, Damaged, or Incorrect Items
If your item is defective, damaged in transit, or wrong — we cover everything:
- ✅ Free replacement shipped to you, or
- ✅ Full refund to your original payment method
- ✅ You keep the item — no return needed
Email support@petopiadreams.com with order number + photo — resolved within 1 business day.
Change-of-Mind Returns
We accept returns on unused, unopened items in original packaging within 14 days of delivery. Customer covers return shipping. Refund issued within 3–5 business days of receipt.
Damaged in Transit
If your package arrives visibly damaged, take photos before opening and contact us immediately. We'll issue a full refund — and you keep the item.
Refund Processing
| Payment Method | Processing Time |
|---|---|
| Credit / Debit card | 3–7 business days |
| PayPal | 1–3 business days |
| Shop Pay / other | 3–5 business days |
How to Start a Return — 3 Easy Steps
- Email us at support@petopiadreams.com with your order number and reason
- Get instructions within 1 business day
- Receive your refund or replacement within 5 business days of us receiving the return
Questions? Email support@petopiadreams.com — we respond within 24 hours. 🐾